FAQ - Frequently Asked Questions

1. How does bag.cc work?

bag.cc is a convenient location to create, preview, and order a wide variety of personalized photo bags with your own designs or photos. You can always bring with the personalized purses and the design you have created.

2. Do you ship to other countries?

Yes, we do shipments to worldwide. It takes about 24-48 hours for production. Shipments normally take 6-10 working days for arrival. *Delivery dates are not guaranteed and may include extra transit time because of unforeseen delays. Late deliveries are always a possibility, however, we will try our best to ensure all deliveries arrive on time.

3. Is it secure to use my credit card number through Paypal?

When you order from us you can feel safe and secure. We do not save any card numbers or Paypal details in our system. All credit card numbers and Paypal details are sent directly and processed by Paypal. All numbers are sent through a SSL (Secure Socket Layer) secured server. SSL is the premier cipher code technology of today and is used for online transactions throughout the world.

4. Can I change my order after it has been placed?

First of all, always make sure you check over all details in your orders thoroughly to make sure that what you are ordering is correct.

If you decide you want to change something after you've added your orders to your shopping cart, but before you check out, there is no problem. Simply click to edit the item in your cart, and you'll be able to make any changes you want.

Once you've completed your order, our automated manufacturing process immediately schedules your order for production. Because we strive to deliver high-quality ordering to all our customers as quickly as possible, we are unable to accept changes to an order after an order has been placed.

5. Is there a setup fee?

No setup fee is required to order from bag.cc! Simply create an account and you're ready to order!

No setup fee is required for any of our personalized products. There are no hidden charges. You pay for all the personalized products you want, plus the applicable shipping charge. That's all.

When you order from us you can feel safe and secure. We do not save any card card numbers.

6. Do you have a catalog?

Our products are upon your creation and designs. Any image or combination of images can be used, provided you have the right to reproduce them. For not disturbing your creation and imagination, we do not have a catalog.

7. Image requirements?

The maximum images size that can be imported is 10 MB (10,240 KB).
We recommend the following images formats: .JPG, .PNG.
Low resolution images may print poorly especially when enlarged. We recommend at least 200 DPI (dots per inch).

8. Customs Taxes and Duties?

You may be subject to import duties and taxes. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. You should contact your local customs office for further information, because Custom policies vary a lot from country to country. In addition, when ordering from bag.cc, you are considered the importer of the goods and must comply with all laws and regulations of the country in which you are receiving the goods.